Work Experience
"Dreams don't work unless you do"
-John C. Maxwell
Entertainment Cruises
Sales Support Specialist
May 2018 - August 2018
Throughout my summer internship with Entertainment Cruises, I was both a Sales and Guest Service Representative, and a Sales Support Specialist. I had processed over $11,000 in online sales and executed booking requests through third party associations. I had ranked 17% above average on upsell opportunities when on the sales floor. I've also sold over $17,000 in revenue through selling: dining, excursion, and transportation cruise tickets. This internship also gave us the chance to participate in company meet & greet networking sessions, and job shadows.
ARC West Chicago Park District
Childcare Attendant
November 2017 - December 2018
I work part time in the childcare center at the ARC center over seasonal breaks. Within this time, I took up the responsibility of supervising children ages 1- 12 years old. Cleaning, implementing activities, and enforcing safety precautions is a majority of what my position's responsibilities consist of.
Castle Sales & Leasing Corporation
Administrative Assistant
January 2016 - August 2018
I was an administrative assistant for my father's company: Castle Sales and Leasing Corporation. While working for this company, I managed payables and receivables, alongside updating/organizing clientele information.
In The Swim
Customer Service Representative
August 2015 - January 2018
I held a Customer Service Representative position within the call center at In The Swim. As I gained more experience each returning season, I took on the responsibility of being a substitute Adviser and Chat Representative. Within these positions, I monitored execution of policy procedures and assisted sales representatives in the call center. I resolved customer disputes regarding returns, troubleshooting, and warranty claims. Last but not least, I had the chance to promote and sell featured seasonal products.
Winfield Park District
Registration Specialist
September 2014 - May 2016
I started out as a Fitness Attendant for Winfit, then got promoted to Registration Specialist for the entire Winfield Park District facility. Within these roles, I responded to walk-up, email, and phone call inquiries alongside administrative duties I assisted upper management in preparing and conducting park district events for residents. Supervising weekly open gyms and coordinating events taking place in the building was a part of my role as a Fitness Attendant as well. I also trained new hires on daily operations pertaining to both registration and fitness attendant positions.
Pal Joey's Restaurant
Hostess
March 2014 - September 2014
At the beginning of my time working at Pal Joey's Restaurant, I worked at the carry-out section assisting customers. My tasks involved preparing, delivering, and taking payment for orders. When I became a hostess, my tasks included: answering phones, operating the computer system, making reservations, and seating customers.